Customer lifecycle software
that lives in Salesforce
Fiit helps teams manage every stage of the customer journey with collaborative workspaces
natively built in Salesforce from prospect to advocate.
No new tools.
100% Salesforce-native
Create lifecycle rooms from Accounts or Opportunities
All stage transitions and health metrics tracked in real-time
Customize rooms per lifecycle stage, segment, or product
Every stage shapes
customer success
Fiit’s Solution
With Fiit, lifecycle management becomes a unified experience organized, transparent, and synced to Salesforce across every stage.
Challenges
Disconnected touchpoints across departments
No visibility into customer health and progression
Manual processes that create gaps in the journey
Built for progression, visibility, and collaboration
Lifecycle stage templates for each customer phase
Shared customer-facing rooms with stage-specific content
CRM fields visible and editable throughout the journey
Customer health and engagement tracking
Benefits
For Customers
One place to access relevant content for their current stage
Branded and professional experience throughout their journey
Clear visibility into next steps and milestones
For Customer Teams
Consistent experience across all lifecycle stages
Real-time visibility into customer health and progression
Automated touchpoints that prevent churn
Transform your customer lifecycle in 2 minutes
FAQ: Customer Lifecycle management software
inside Salesforce
What is customer lifecycle management software?
It’s a platform that helps manage every stage of the customer journey from initial prospect to long-term advocate. With Fiit, it’s all centralized in Salesforce for seamless visibility and collaboration.
How does Fiit support the full customer lifecycle?
Fiit provides shared workspaces tailored to each lifecycle stage, tracks customer health, automates workflows, and keeps all stakeholders aligned right inside Salesforce.
What stages of the customer journey does Fiit cover?
Fiit supports every phase: prospect conversion, onboarding, activation, growth, renewals, and advocacy. Each stage can be customized with templates, content, and milestones.
Can I track customer health and engagement?
Yes. Fiit includes real-time health scoring, engagement tracking, and automated alerts to help teams identify risks and opportunities across the lifecycle.
Is Fiit built into Salesforce or does it require integration?
Fiit is natively built inside Salesforce. You can create and manage lifecycle rooms directly from Account or Opportunity records without relying on external tools.